Helping Technical Support Teams Grow and Succeed.
I create tools, training, and workflows that help support engineers build confidence, solve problems, and grow.
Insights & Resources
Explore my latest posts, guides, and tips for technical support teams and WordPress professionals.
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I’m Speaking at WordCamp Europe 2025!
🎤 I’ll be speaking at WordCamp Europe 2025 in Basel, Switzerland! In this session, I’ll show you how to automate WordPress setups using WP-CLI, custom scripting, and modern AI tools. We’ll explore how AI can help generate reusable, tailored configurations that save time, reduce human…
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When Was the Last Time You Checked Your Security Headers?
If you’ve been following tech news recently, you might’ve seen people pointing out the poor security setup on the waste.gov website. It got a lot of laughs online, but underneath the jokes is a real issue. Security isn’t something you should overlook or deal with…
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How to Harness WordPress Error Logs Like a Pro
If you’ve ever encountered the dreaded “White Screen of Death” or a plugin that suddenly stops working, you know how challenging WordPress troubleshooting can be. It feels like searching for a needle in a haystack. But what if you had a guide to help you…
About Me
I’m a web developer and team lead dedicated to helping technical support teams grow, solve problems, and work smarter. With over 15 years in IT, from sysadmin to developer, I now focus on open-source projects, internal tooling, and practical leadership.
I contribute to the WordPress ecosystem, build custom solutions, and guide support professionals in a fast-changing digital world.
Let’s Connect
Have a question or want to chat about development, technical support, or my latest projects? I’d love to hear from you!