Helping Technical Support Teams Grow and Succeed.

I’m Marcel Tannich. I create training programs, tools, and resources that help support teams confidently overcome technical challenges and enhance their skills.

Portrait of Marcel Tannich
Portrait of Marcel Tannich
Another more new portrait of Marcel Tannich

My Mission

I’m a web developer dedicated to empowering technical support teams to overcome challenges with confidence. By combining technical expertise with practical leadership, I create efficient processes that enable teams to excel.

As a strong believer in open-source software, I actively contribute to projects and build technical solutions that help support teams streamline workflows, solve problems, and grow their skills.

My Path in Tech

My journey in IT began over 15 years ago, taking on roles as a sysadmin, software supporter, and developer. Since 2018, I’ve worked as a full-time freelancer, focusing exclusively on open source software. Over the years, I’ve built websites, developed e-commerce systems, created custom plugins, and streamlined workflows.

Today, I lead teams, share knowledge, and guide support professionals toward success in an ever-evolving digital landscape.

A laptop showing a code editor

Insights & Resources

Explore my latest posts, guides, and tips for technical support teams and WordPress professionals.

  • Interview with SKT Themes

    Interview with SKT Themes

    Interview with SKT Themes: My Journey in the WordPress Community I recently had the opportunity to be interviewed by SKT Themes, where I discussed my journey within the WordPress community, my experiences as a WordPress enthusiast, and some insights into my work. I talked about my involvement in organizing WordCamps, providing technical support, and the…

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  • Workshop at WordCamp EU 2021

    Workshop at WordCamp EU 2021

    Glad to announce that I was chosen as a speaker for the upcoming WordCamp Europe, the largest WordPress conference in Europe! I will present a workshop and teach beginners and advanced WordPress users the basics of WP-CLI and present useful commands to learn more about this powerful WordPress management and development tool. More information you will…

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  • My first WordCamp as speaker

    My first WordCamp as speaker

    You can find more about my impression as a speaker in this interview with OnTheGoSystems: https://www.onthegosystems.com/2020/03/wordcamp-vienna-marcel-and-becoming-a-speaker/. Photo: © Klaus Prokop

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  • An introduction to WP-CLI for Beginners

    An introduction to WP-CLI for Beginners

    Last week I spoke a talk about WP-CLI at WordCamp Vienna. In this post, I want to give you a short overview of the command-line and WP-CLI. What is the command line? The command line or console, terminal, shell, interface, CMD, CLI or prompt, is nothing more than a text-based program for viewing, editing or manipulating files.…

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Let’s Connect

Have a question or want to chat about development, technical support, or my latest projects? I’d love to hear from you!