Helping Technical Support Teams Grow and Succeed.

I’m Marcel Tannich. I create training programs, tools, and resources that help support teams confidently overcome technical challenges and enhance their skills.

Portrait of Marcel Tannich
Portrait of Marcel Tannich
Another more new portrait of Marcel Tannich

My Mission

I’m a web developer dedicated to empowering technical support teams to overcome challenges with confidence. By combining technical expertise with practical leadership, I create efficient processes that enable teams to excel.

As a strong believer in open-source software, I actively contribute to projects and build technical solutions that help support teams streamline workflows, solve problems, and grow their skills.

My Path in Tech

My journey in IT began over 15 years ago, taking on roles as a sysadmin, software supporter, and developer. Since 2018, I’ve worked as a full-time freelancer, focusing exclusively on open source software. Over the years, I’ve built websites, developed e-commerce systems, created custom plugins, and streamlined workflows.

Today, I lead teams, share knowledge, and guide support professionals toward success in an ever-evolving digital landscape.

A laptop showing a code editor

Insights & Resources

Explore my latest posts, guides, and tips for technical support teams and WordPress professionals.

Let’s Connect

Have a question or want to chat about development, technical support, or my latest projects? I’d love to hear from you!