Projects
What I build
when the ticket
is closed.
I build tools and training for support engineers. Sixteen years in IT leaves you with opinions about how this work should be taught and tooled, and these are the places I put them.
Project99: technical support academy for support engineers
Project99 trains technical support teams to investigate and solve harder problems. The idea came out of over seven years in WPML support, three of them leading a team. Support engineers often learn…